Support

Email

We usually reply in less than 24 hours

In-App Chat

We usually reply in less than 24 hours

Slack

We usually reply in less than 8 hours

On Site

We offer on-site implementation support

How to Contact Rollout

If you have a user account

You can either send us a message via the Help Chat widget. Find it in the bottom left corner of your side navigation bar.

You can also email us at support@rollouthq.com

If you have a connected channel on Slack

For the fastest response, send us a message on our connected Slack channel.

This is also the best place to share requests & troubleshoot with our engineering team.

Security Disclosures

If you believe you've discovered a potential vulnerability

Email us at support@rollouthq.com. We will acknowledge your email within five business days.

Additionally, provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.

We appreciate you making a good faith effort to avoid violating the privacy, destroying data, or interrupting or degrading the Rollout service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Other Communications

RolloutHQ is always open to feedback, questions, and suggestions. If you would liketo talk to us, please feel free to email us at support@rollouthq.com.